SF Zoo is Now Open!

Your SF Zoo has once again re-opened and similar to how you visited in 2020, you will be required to reserve a date and time and purchase your tickets online prior to your visit. 

Tickets purchased before the December shutdown may be used without penalty but require a new reservation. To reschedule your visit contact Guestservices@sfzoo.org. Members may rebook their previously scheduled dates online.

The safety guidelines located on this page will be re-instituted upon re-opening. 

• All tickets must be purchased and reserved in advance online.

• All tickets must be purchased online for specified entrance time, and must be redeemed during that time.
  Your entire party needs to be present to enter the Zoo.

• There are a limited number of reservations available per day. Check back if you aren't able to make a reservation.

• Members must make a reservation for a time and date as well and will be issued a FREE admission ticket.

• For information on our rainy day policy see the Reopening FAQ's.

• CityPASS ticket holders will receive the next available time upon arrival and do not need advance reservations. 
  Present your CityPASS ticket at Zoo entry. Learn more about CityPASS.

• Guests planning to park in the Zoo's parking lot need to purchase a pre-paid parking ticket prior to your visit. 

• Disabled guests can still park for free with a disabled placard. You do not need to pre-purchase parking. 

• No in and out privileges. 

• The zoo will not be accepting any cash. Apple Pay, Google Pay and credit card transactions only.

• Face coverings are required for all staff and visitors except children age 2 and under at all times.

• Please maintain a six-foot distance between your group and others when waiting.

Reservations 

• Face coverings are required for anyone over the age of 2. Anyone who has a written exemption from a healthcare
  provider based on a 
disability, medical condition, or other condition that prevents them from wearing a face covering
  does not need to wear a mask. You will receive a bracelet when you arrive. 

• If you are feeling ill or have a cough or fever, please visit another time after you get better. 

• No in and out privileges.

• Please follow the "rules of the road" on pathways, walk on the right and pass on the left.

• Stay safely behind red lines and avoid touching high contact surfaces.

• Take out food service is available, with indoor seating currently closed. Check here for more details.

• Outdoor pop-up Gift Shops will be available.

• Most restrooms are open, water fountains are closed.

• We have increased our cleaning and disinfecting protocols per CDC Guidelines.

• Hand sanitizer stations are available throughout the park.

• Limited attendance to 50% of the Zoo's capacity to maintain social distancing

OUTDOOR ANIMAL AREAS ARE OPEN WITH SELECTED WINDOW VIEWINGS CLOSED. CLOSED AREAS INCLUDE:

• South American Tropical Rainforest and Aviary

• Great Ape Passage Indoor Dayroom

• Lion House Indoor Viewing is closed but you can see the big cats in their outdoor yards

• California Conservation Corridor

• Insect Zoo

• Family Farm

• Dentzel Carousel

• Eleanor Friend Playground

• Sculpture Learning Plaza


Reservations