Zoo Camp FAQ

Have questions about Zoo Camp? Here are answers to some common Zoo Camp questions.

What grade do I sign my child up for?

You must sign your child up according to the grade level they will be entering in the 2018-19 school year.

How many weeks can I sign up for?

You may register for up to 3 weeks of camp for grades Pre-K - 5th grade. The 6th/7th grade Conservation Camp is a 2-week session. Wellness Camp is a 1-week session.

What will the campers do all day?

Zoo Camp is filled with activities. There will be guided zoo tours, crafts, games, special activities and occasional behind-the-scenes experiences. Campers will spend the majority of their time out in the Zoo.

What is the camper to adult ratio?

There are approximately 20 children in each camp, with one instructor, one intern and one to two high school volunteers. The maximum enrollment for the Pre-K / K class is 16 children.

Are the children supervised at all times?

Yes, children are never left unsupervised on Zoo grounds. Our staff are all background checked, have had a week of extensive training and they are all either CPR or First Aid trained.

Can my 5 year old and 10 year old attend the same class?

No. For the benefit of the classes and the campers we follow strict guidelines on age ranges and grade levels.

Can we sign up with a friend?

Yes, when you register you will see a space available to write in a friend’s name. We will do our best to accommodate requests, but cannot make guarantees.

Can you tell me if my child’s friend has already signed up for Zoo Camp?

Privacy laws do not allow us to share that information.

How much does it cost?

The fees are listed on the Zoo Camp webpage.

Can I become a member when I sign up for camp?

Yes, you can become a member through our website. Once you have completed that process, please call (415) 753 - 8135 to receive your temporary member number in order to register for camp. The membership discount only applies at the time of registration; we are unable to retroactively apply the membership discount. Have membership questions? E-mail membership@sfzoo.org or stop by our Membership Services office on Zoo grounds.

Do you have scholarships available?

Yes, we offer a lottery for partial scholarships for Summer Zoo Camp only. You can request a scholarship application and learn more about our scholarship opportunities by emailing zoocamp@sfzoo.org.

Can my Pre-K / K camper stay for the entire day?

No. A Zoo Camp day is filled with many fun experiences and can be tiring for little ones; space and staffing restraints don't allow us any room for a rest period. So it is in the child's best interest to only offer half-day camps.

How much interaction will the campers have with animals?

Each week the camp class will experience a close encounter with an animal from our Animal Resource Center. There may be other occasions in which they will be able to see an animal up-close or have a unique opportunity to connect with an animal keeper. They will not be allowed to hold an animal, but will have the chance to touch one.

What will my child do in extended care and who can take advantage of this service?

Extended care is a supervised playtime designed to accommodate guardians that need additional time to get to and from work and other commitments. Activities, although limited, are designed to suit all ages of children and will take place indoors in the Education Center. Registration is per week only; we cannot accommodate drop-ins nor pro-rate per day. Early drop-off and late pick-up services are available for grades 1 - 5 (grades 6 and 7 as well during Summer Camp). For AM Pre-K/K classes, you may register for early drop-off only. For PM Pre-K/K classes, you may register for late pick-up only.

Do I have to pay for parking at pick-up and drop-off?

No. We provide daily complimentary parking passes to Zoo Camp families.

Can I switch weeks after registering?

Yes, as long as there is room in the week that you want to switch to. A $20 administrative fee applies each time you switch weeks after registering.

What is the cancellation policy?

Cancellations must be received in writing by email or fax.
A 75% refund will be issued for cancellations received more than 7 days in advance of the event. The non-refundable 25% will be forfeited completely and is non-transferable.
No refunds will be issued within 7 days of the event. No refunds or transfers will be issued for missed days. In the unlikely event the Zoo has to cancel, you will be issued a full refund.
If you register for more than 3 courses of Summer Zoo Camp, the Zoo has the right to cancel those additional courses at any time without advance notice.
Extended care registration is per week only; there are no prorated options.
Cancellation policy also applies to scholarship recipients and extended care.

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