Membership FAQs

Many new members have the similar questions and concerns. Please review the information below, and if you still have questions, ask us here.

Is a Membership good for one year from the date of purchase or for one calendar year?

Membership is good for 12 months beginning on the date of purchase.

Can I purchase, renew, or update my Membership information online?

Yes, click here to purchase. To update your information on file, please email

What are the Membership benefits and costs?

Click here for Membership categories and prices.

How long until I receive my Membership cards and other benefits?

Membership packets generally arrive within 4-6 weeks. If you would like to visit the Zoo before then, simply bring your receipt (if purchased online) or photo ID and we can look you up in our system if you stop by the Membership Office.

Can anyone use my Membership cards?

Unless otherwise stated, Zoo Memberships are non-transferable. Photo ID is required for verification upon your visit.

Why do I have to show a photo ID when I use my membership card to enter the Zoo?

To prevent misuse of membership cards, we require that the named adult cardholder present photo ID upon entering the Zoo. As a non-profit organization, we rely on membership dues for much of our support. We also want to protect our members should their cards be lost or stolen.

What if I buy a Basic Membership but only have one adult in the household?

A Basic level and above Membership comes with two Membership Cards. The Member selects the names for the cards. If the Member does not have a partner or spouse, they can select a friend, caregiver, grandparent, etc. to be named on the second card. If they do not want to name anyone, they can choose to have the second card read “Guest of [Member name].” The guest would be able to bring the children associated with the Membership without the Member present.

Do Members receive a discount in the Zoo shops or restaurants?

Yes, there is a 10% discount for Members at all of our shops, carts and cafes.

What happens if I lose my Membership card or want to change the name on a card?

There is a $10 processing fee for lost cards. Name changes are not permitted until the time of renewal.

I never received my Membership cards.

If you never received your cards, please visit us at the Zoo, by email at or call us at 415-753-7097. Thank you for your patience!

What happens if I come to the Zoo without my Membership card?

Please check in at our Membership Office before entering the Zoo and we can look your Membership up at any time. For expedited entry, please remember to bring all of your Membership cards with you before visiting.

Which zoos and aquariums can I get a discount with my SF Zoo Membership card?

Click here for a list of reciprocal institutions.

What happens if I go to a reciprocal zoo without my current SF Zoo Membership card?

To receive discounted admission when visiting reciprocal zoos and aquariums, be sure to bring your current San Francisco Zoo Membership card and photo ID Please note that the terms and conditions of reciprocal admission may vary between institutions. We strongly recommend calling ahead before you visit and verify their requirements.

Can I convert one day tickets into a Membership?

We are happy to apply your tickets towards a donation for an annual Membership during the same day as your visit. Please check with the Membership Staff for terms and conditions.

Is my Membership tax deductible?

The San Francisco Zoological Society is a non-profit institution (EIN # 94-1429538) that supports the San Francisco Zoo. Zoo Membership is a donation and is partially tax deductible. When you receive your Membership cards, retain the letter plus your payment receipt or credit card statement for your tax records.

How do I receive the Zoo's monthly electronic newsletter?

Members who provide us with a valid e-mail address will automatically receive the newsletter, or you can subscribe here.

Can my Membership be taken away?

The San Francisco Zoological Society reserves the right to terminate or deny Membership at any time by advising the Member or prospective Member and returning a prorated share of any dues payment. Cause for termination can include showing disrespectful behavior towards the animals, staff or guests of the Zoo; inappropriate conduct, including, but not limited to, conduct that is disruptive, abusive or violent; or for failing to comply with Membership terms and conditions or abusing privileges.;

Have more questions?
Call us at 415-753-7097.